HOUSING MINISTRY OBSERVES SERVICOM CUSTOMER SERVICE WEEK, HONOURS DEPARTMENTS, STAFF FOR SERVICE DELIVERY   * Press and Public Relations Emerges Best Department in Service Delivery   * Minister calls on staff to embrace culture of service excellence and accountability    Ministry of Housing and Urban Development has observed the Servicom Customer Service Week for the year 2025, with the theme ‘MISSION POSSIBLE’.   Part of the activities of the Customer Service Week were honours given to various departments and staff of the ministry, with the Press and Public Relations Unit bagging the ‘Best position’ award, for their dedication and service delivery in achieving the mandate of the housing sector.   In his remarks, the Minister of Housing and Urban Development, Arc. Ahmed Musa Dangiwa, called on all staff and agencies under the Ministry to embrace a culture of service excellence and accountability in line with the theme for the 2025 Customer Service Week, ‘Mission: Possible’.   “This theme reminds us that excellence in public service is not a luxury; it is a duty, one that is entirely achievable when we commit to doing things right, every time”, he said.   The Minister commended the Department of Reform Coordination and Service Improvement for organizing the event, as well as the National SERVICOM Office for its partnership in promoting service delivery standards across government.   He also congratulated all award recipients for demonstrating professionalism, empathy, and integrity in their work.   “Awards and commendations matter because they signal our values, but they must go hand-in-hand with responsibility. Each awardee and indeed every public servant must carry the example forward”, he said.   Highlighting the mission of the Housing Ministry, which is to build safe, decent, and affordable homes for Nigerians, upgrade slums and make the cities livable, reform land administration and ease access to housing finance; among others, Arc. Dangiwa encouraged every officer and institution under the Ministry to embrace the “Mission: Possible” mindset.   “That means no more excuses and delays, let every desk in FMHUD and every counter in our agencies become a centre of Renewed Hope, where citizens leave with answers, not frustration”, he added.   Accordingly, the Minister urged each department and project office to make ‘Mission: Possible’ real by adopting and displaying the published Service Charters and timelines, responding to enquiries with speed, accuracy, and empathy.   He further urged them to record, track, and act on feedback, as well as convene quarterly review forums where management, staff, and citizens assess service metrics and propose improvements.   Dangiwa  expressed appreciation to the Permanent Secretary, for his consistent leadership and for driving the reform efforts of the Ministry with passion and purpose; as well as all the staff.   Similarly, he thanked agencies of the Ministry, the Federal Mortgage Bank of Nigeria (FMBN), Federal Housing Authority (FHA), and Family Homes Funds Limited (FHFL), for being strategic to the delivery of President Bola Ahmed Tinubu’s Renewed Hope Agenda for housing and urban development.   “Let the Renewed Hope brand be visible not only in projects and buildings, but also in our service culture in how we respond, how we communicate, and how we solve problems”, he charged.   On his part, the Permanent Secretary, Dr. Shuaib Belgore, noted that the Customer Service Week was not just a celebration but a call to action and a moment to reflect on how citizens are engaged, how their needs are responded to, and how values of transparency, accountability, and excellence are upheld in public service.   “As we mark this week, let us recommit ourselves to the values that define great service: Commitment, responsiveness, and continuous improvement”, he said.   In her key note address, the Head of Operations, SERVICOM, The Presidency, Mrs Ngozi Akinbodewa, commended the Ministry for organizing the event, stressing that its objective is about raising awareness internally and externally on good customer service in building loyalty and satisfaction.   Mrs Akinbodewa further highlighted the importance of this year's theme: ‘MISSION POSSIBLE’, which according to her refers to "turning challenges into opportunities, enhancement of compliance, promotion of cross-disciplinary collaboration, etc."   She urged staff to imbibe the qualities of the theme by demonstrating determination, teamwork, and commitment.   Earlier, in her remarks, the Head of Reform and Service Improvement Department in the ministry, Mrs. Philips Ogoniba Ibifuro informed that the Customer Service Week gives an opportunity for the Management of the Ministry to recognize and encourage workers, staff and stakeholders for job well done while also providing opportunity to reflect, recognize and recommit through impacts.   She brought to the fore, the mission of the Reform Coordination and Service Improvement Department to champion a culture of excellence, responsiveness and innovation across all facets of government service.   Highlight of the event was the presentation of a Visionary Leader award to the Honorable Minister, as well as an award for Institutional Reform, given to the Permanent Secretary.   The event also featured talks on safety rules and health. ...

We are Now Fully Digital, No More Accepting Paper Memos – Belgore   Following the launch of Electronic Content Management System (ECMS), the Ministry of Housing and Urban Development, is notifying both it's internal and external stakeholders that it has stopped accepting paper memos. ‎ ‎The Permanent Secretary of the Ministry, Dr. Shuaib Belgore, has announced that the ministry will no longer accept memos, letters, or proposals submitted on paper.  ‎ " With the ECMS now in place, it is expected to facilitate the routine office operations in the ministry, facilitate faster decision-making and timely access to relevant content by enhancing information accessibility, enable document tracking, ensure compliance with audit trails, and provide secure, remote access to documents" Dr Belgore explained    ‎The Head of the Information and Communication Technology (ICT) Department, Dr. Marcus Amiolemen, has also confirmed that staff members of the ministry have undergone training on the use of the ECMS, which was  aimed at improving service delivery and operational efficiency across all departments. ‎ ‎The ministry's official ECMS email addresses for formal correspondences are: ‎ * Office of the ‎Honourable Minister, Housing and Urban Development – hmregistry@fmhud.gov.ng ‎ * Office of the ‎Honourable Minister of State for Housing and Urban Development – hmsregistry@fmhud.gov.ng ‎ ‎* Office of the Permanent Secretary – psregistry@fmhud.gov.ng   ‎The official launch of the Electronic Content Management System (ECMS) in the ministry, marks a significant step in its digital transformation. ...

Housing Ministry Commissions Electronic Content Management System (ECMS)    *  Initiative, a testament to our commitment to the national agenda for digital transformation - Dangiwa     * ECM System, now umbrella to all existing digital platforms in the ministry  - Consultant    Minister of Housing and Urban Development, Arch Ahmed Dangiwa, has officially commissioned the Ministry’s Electronic Content Management System (ECMS), marking a significant step toward digital transformation and enhanced service delivery. ‎ ‎ The ECMS commissioning, which was  in compliance with the directive of the Head of the Civil Service of the Federation, has underscores the commitment of the Ministry to modernizing its operations through the adoption of innovative technologies. ‎ ‎In his remarks, Dangiwa noted that the Ministry has taken a bold step by deploying the ECMS to overcome challenges associated with traditional, paper-based processes. He highlighted that such legacy systems often led to delays, inefficiencies, and an inability to meet the increasing demands of Nigeria’s housing sector. ‎ ‎“The new system is designed to provide a robust and secure platform for the management of our critical content, documentation, and records,” said  Arch. Dangiwa   ‎While emphasizing that the ECMS commissioning is more than just a technological milestone, the Housing Minister described it as a vital component of Nigeria’s broader vision for a digitally-enabled government.   ‎He maintained that the  key benefits of the ECMS are enormous, including: Improved efficiency, enhanced transparency and accountability, I increased security and regulatory compliance, better service delivery and environmental sustainability   ‎ “This initiative is a testament to our commitment to the national agenda for digital transformation, which aims to improve governance, enhance transparency, and promote efficiency across all levels of government,” he added.   ‎Speaking earlier, the Permanent Secretary, acknowledged the dedication of the Ministry’s staff, revealing that all departments and offices will undergo comprehensive training to ensure effective utilization of the new system. ‎ ‎However, he cautioned that the successful implementation of the ECMS goes beyond its initial launch. Continuous training, user support, and regular system upgrades will be prioritized to ensure smooth adaptation and long-term functionality. ‎ ‎“We are fully aware of the challenges that new systems often present - from user adaptation to technical maintenance. However, with the collective effort of all stakeholders, I am confident that this initiative will be a resounding success,” he concluded. ‎ ‎On his part, the Head of Information, Communication and Technology (ICT), Dr Marcus Amiolemen stated that the exercise reflects the firm commitment of the federal government to strengthening institutional capacity, promoting professionalism and ensuring a transparent and merit- based public service leadership.    He added that the initiative of the ECMS underscores the administration's dedication to improving service delivery and driving national development.   The Chairman, Digital Communication Konsult (DCK) Nig Limited, the Ministry’s ECM Cosultant, Dr. Abdul Gafar, stated that with the adoption of the ECM System, all existing digital platforms, such as the issuance of the electronic Certificate of Occupancy (e-C of O), also known as legacy tools, will also operate under a single umbrella.    " This integration will enable users to access a unified and secure platform, thereby promoting efficiency, reliability, trust, and alignment with international best practices" he explained  ‎ ‎Dr Gafar commended the leadership of the Ministry for being a trailblazer in the adoption of the ECM system in the service. ...